Privacy Policy

Techoneology LTD (Company No. 15061344), trading as HGV Academy, is the data controller responsible for your personal data. Our registered address is 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.

We process your data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

We may collect the following types of personal data:

• Identity data: Full name, date of birth, driving licence number.
• Contact data: Email address, telephone number, postal address.
• Financial data: Payment card details (processed securely via third-party payment providers).
• Technical data: IP address, browser type, device information, cookies.
• Usage data: How you interact with our website and services, including theory kit progress.

Under Article 6 of the UK GDPR, we process your personal data on the following lawful bases:

• Contract: To fulfil our obligations when you purchase a course, medical, or theory kit.
• Consent: For marketing communications and processing health data.
• Legitimate interest: To improve our services, prevent fraud, and ensure website security.
• Legal obligation: To comply with tax, accounting, and regulatory requirements.

• To process and manage your bookings, courses, and purchases.
• To arrange and conduct HGV medical assessments.
• To provide access to the HGV Theory Revision Kit.
• To communicate with you about your bookings and account.
• To send marketing communications (only with your consent).
• To improve our website and services.
• To pass necessary information to Ideal4Finance where you apply for finance through our introducer arrangement.
• To comply with legal and regulatory obligations.

We may share your personal data with:

• Payment processors: To securely process your payments (e.g. Stripe).
• Finance provider: Ideal Sales Solutions Ltd T/A Ideal4Finance, where you apply for a finance plan.
• Medical providers: To facilitate your HGV medical assessment.
• Training partners: Where necessary to deliver your booked training.
• Legal authorities: Where required by law or to protect our legal rights.

We will never sell your personal data to third parties.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Typically:

• Customer records: 6 years after the end of the business relationship (in line with HMRC requirements).
• Medical data: Retained in accordance with medical record-keeping guidelines.
• Marketing consent records: Until you withdraw consent.

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data.
• Right to rectification: Request correction of inaccurate data.
• Right to erasure: Request deletion of your data.
• Right to restrict processing: Request limitation of how we use your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at support@hgvacademy.com. We will respond within one month as required by the UK GDPR.

Our website uses cookies to improve your experience. We use:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: To understand how visitors use our website.
• Marketing cookies: To deliver relevant advertisements (only with your consent).

You can manage your cookie preferences through your browser settings. For more information, visit the ICO's guidance on cookies.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

We primarily store and process your data within the United Kingdom. If any data is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with Chapter V of the UK GDPR.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). We would appreciate the opportunity to address your concerns first - please contact us at support@hgvacademy.com.

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date.